Technical Administrator
Dubai, United Arab Emirates
Job Description
servicePath is an innovative provider of commercial software for IT Service Providers, specifically targeting Managed Services and Cloud Computing providers. : Seeking an experienced and highly motivated Technical Administrator to join our dynamic team at servicePath. The ideal candidate shall have a background in CPQ software or SaaS CRM systems including system administration and a strong HTML knowledge. They will have a strong technical aptitude, and a dedication to ensuring the optimal performance, security, and efficiency of our software environment. About the Job: Job Title: Technical Administrator Department: Solutions and Client Success Reports to: Configuration Specialist Team Lead Shift: Day Shift Position: Full-Time, Permanent Location: Dubai Working Hours: GMT Business Hours Travel: Not anticipated Role Objectives:
- Ensure the smooth operation, maintenance, and performance optimization of our CPQ software and related systems including Hubspot
- Act as the primary technical point of contact for software-related concerns internally and for certain key client interactions
- Act as the primary point of contact notably with Document Template creation and maintenance
- Collaborate with cross-functional teams to facilitate the successful implementation, integration, and update of our software.
- Enhance the overall user experience by identifying and rectifying technical issues, ensuring minimal downtime and swift issue resolution.
- Previous experience (min 2 years) in a hands-on software administration or implementation role
- Previous experience (min 2 years) working with a CRM system (Hubspot, Microsoft CRM or Salesforce)
- Experience providing user administration on Azure AD
- Experience working closely with engineering / development functions.
- Strong client-first focus with experience working with technology-oriented clients.
- Very organized with the ability to manage multiple task lists and customers.
- Strong communications skills in English, spoken and written.
- Logical thinker and problem solver that can learn quickly and independently.
- Comfortable parsing highly detailed log and trace files to find root cause.
- Demonstrated interpersonal skills including the ability to interact with colleagues at all levels.
- Dynamic, energetic, motivated, positive outlook
- A very strong aptitude for spreadsheets, particularly those using advanced functions but not necessarily macros.
- Experience with Atlassian suite of tools (mainly Jira and Confluence)
- Ability to work with minimal supervision.
- Experience with CPQ systems
- Experience working with distributed global teams.
- Some experience with software development would be an asset.
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Job Detail
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Job IdJD1628987
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned