Team Leader Outbound Call Centre

Dubai, DU, AE, United Arab Emirates

Job Description

The Company:



Expotrade is a global conference and event organizer with its head office based in Melbourne, Australia and a regional office in Dubai, United Arab Emirates. Expotrade has delivered some of the largest, most successful B2B industry conferences and events. For over 20 years, our unique blend of knowledge, experience and flexibility has accomplished an array of consistently top quality events. Today, Expotrade events enjoy such a distinctive edge, they are amongst the best patronized in the calendar.

About the Role:



We are seeking a driven and results-oriented

Team Leader

to lead our

Delegate Sales team

for high-profile conferences and B2B events held in Australia. In this pivotal role, you will manage, motivate, and coach a team of delegate sales executives to achieve and exceed revenue targets, while ensuring the highest level of performance, professionalism, and client satisfaction.

Key Responsibilities:



Lead, support, and manage a team of delegate sales executives focused on selling tickets/packages to senior-level professionals. Drive daily performance through coaching, pipeline reviews, and sales strategy implementation. Monitor KPIs, track progress, and report team performance to senior management. Collaborate with marketing, production, and operations teams to align sales efforts with campaign timelines and target audiences. Identify opportunities for growth, process improvement, and staff development. Support recruitment, onboarding, and training of new sales team members. Handle key client interactions when necessary and support team members with complex deals or escalations.

Requirements:



Proven experience in delegate/ticket sales or B2B inside sales, ideally within conferences, events, or media preferred Previous experience leading or supervising a sales team. Strong understanding of consultative selling techniques and the full sales cycle. Excellent leadership, coaching, and interpersonal skills. Target-driven, organized, and highly motivated by results. Strong CRM and reporting skills.

What we offer:



Competitive base salary of AED 5K+ bonuses and commission A collaborative, high-performance sales culture. Opportunities for career growth in a fast-paced events business. Training, mentoring, and professional development support. Access to attend conferences 6am to 3pm shift Monday to Friday working with weekends off Gratuity benefits 4 weeks paid annual leave Annual return ticket to home country Medical Insurance Company residence visa
Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

If successful are you available to start in 1 week Are you available for a 6 am to 3 pm shift?
Education:

Bachelor's (Preferred)
Experience:

Telesales: 3 years (Preferred) * Managing a Team: 3 years (Preferred)

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Job Detail

  • Job Id
    JD2062618
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, DU, AE, United Arab Emirates
  • Education
    Not mentioned