Job Description

Description de l'entreprise

ALTEN DELIVERY CENTER MOROCCO, a subsidiary of the world leader in engineering and technology consulting, was created in 2008 and is now established in Fez, Rabat, Tetouan, and Casablanca. The company currently employs over

2,300 consultants

and aims to reach

3,300 ALTEN engineers

by the end of 2027. ALTEN Morocco has become a key player in the professional integration of engineers. We support our clients -- leaders in the industry -- in their development strategies across the automotive, railway, IT, R&D, and Telecom & Media sectors.


Joining

ALTEN Morocco

means benefiting from:

Diverse career paths with opportunities for internal, sectoral, geographic, and functional mobility. Certified and diploma-granting training programs. Regular events designed to foster both well-being and high performance.

Description du poste

Piloter l'equipe NOC, gerer les incidents majeurs, coordonner les travaux programmes et garantir l'atteinte des KPI/SLA de supervision reseau d'un operateur Priorisation des incidents selon leur criticite et leur impact sur le client Suivi de la documentation des incidents et anomalies dans les rapports quotidiens, incluant la description, la cause identifiee, l'action corrective et les recommandations, Proposition et suivi des actions correctives visant a reduire la recurrence des incidents et a ameliorer la performance du reseau Contribution aux analyses post-incident (RCA) et aux plans d'amelioration continue. Coordination operationnelle de son equipe Garantir la mise a jour de la base de connaissances des incidents Maintenir le respect des SLA/KPI et du processus de gestion des incidents Detecter et anticiper la recurrence des incidents par l'ouverture de problemes de son perimetre Participer en cellules de crise du client Encadrement des techniciens NOC. Supervision de la qualite des tickets, escalades et rapports. Coordination complete des maintenances nocturnes

Qualifications

BAC+5 en reseau Telecom 3 a 5 ans d'experience dans un poste similaire Ingenieur Telecom Reseaux avances : IP/MPLS, Radio 4G/5G, Fibre/DWDM, Microwave, Core. Outils : OSS/NMS, reporting KPI (Power BI). Leadership, gestion de crise, communication forte. * Esprit d'analyse, orientation resultats