Job Description

Team Leader, Airport Services

(18010)



Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.





With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.

About The Role

Are you passionate about engaging and helping multiple nationalities daily? Can you keep a smile while handling large volume? Do you thrive on creating amazing experiences for guests? If you are, Atlantis Dubai is looking for someone like you!

As Agent, Airport Services, you will be the first point of contact with all guests you have to ensure that all needs are met and that they are assisted in a warm and personalized manner. You will keep a high energy and positive environment while working with a great team. Moreover, you will have to maintain an efficient and effective flow of information with the guest and all internal departments. You will have to ensure that the team members are fully aware of the operating procedures.

About You

An ideal candidate will have a minimum of two years' experience in the same role or a customer service position. You will have a strong work ethics and desire to continuously learn and develop at our resort. An addition language such as Arabic, Chinese, Italian, Spanish, French or German is advantageous.



We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.



With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.