Description

VAM Systems is a Business Consulting, IT Solutions and Services company.

VAM Systems is currently looking for Systems Engineer - L1 for our UAE operations with the following skillsets & terms and conditions:

Experience

• Bachelor\'s Degree (B.Sc/B.E or a equivalent degree) in Computer Science or Information Systems
• Minimum 2 to 5 years of experience in Managed Service operations or IT Operations
• Experience with monitoring, network diagnostic and network analytics and monitoring tools
• Experience with antivirus/malware and patch management technologies

To monitor, maintain and support an infrastructure for Enterprise customers. The job holder will be part of a team responsible for implementing and maintaining monitoring solutions for Cloud platform and ensures services are provided according to the agreed contract, SLA, and quality.

Required experience

• Experience on Microsoft technologies including Windows OS Management, Patch Management,
• Manage Monitoring solutions, managing backup solutions.
• Working with Enterprise customers in optimizing, and monitoring requirements to gain operational efficiencies in order to drive the organization to a highly customer satisfaction.

Responsibilities

• Full responsibility of the Cloud Services and Infrastructure.
• Administer systems such as Windows, Active Directory, Customers workloads monitoring and configurations.
• Diagnose system issues, predict future trends, make recommendations and implement client solutions
• Monitor system performance and be proactive in assessing and providing recommendations for improvement of assigned systems and technologies
• Patch Management and update assigned systems
• Maintain and enhance assigned systems for a variety of different vendor products including backup, performance management, network security, network services, etc.
• Follow the escalation matrix and update the flash report for the delayed projects in order to notify the management and other stakeholders
• Update the managers on open Problem Notifications, production issues.
• Create, maintain and update required documentation, records, logs, and reports.
• Liaison with internal departments, teams, vendors, and suppliers to determine user requirements, execute projects, and set service standards
• Working on IM\'s, FR\'s and CR\'s, updating and managing the tickets on the ticketing tool
• Experience/knowledge in Manage Engine, OMI Monitoring Solutions, administering systems, configuring the monitoring for the new customers, troubleshooting the existing monitoring configurations for onboarded customer
• Alerts Managements
• Knowledge on VMWare, VCentre, Network and/or Storage and minimum experience maintaining Cloud environment
• Experience in supporting, maintaining, and troubleshooting systems
• Experience maintaining and applying security policies and procedures
• Experience in MS OS Patching, patching process
• Knowledge on the ITIL Process of Incident, Request and Change Management processes

Backups -

• Monitor the Avamar, Networker, Data Protector and Rubricks backups solutions and their available across the platforms
• Reporting L2/L3 issues to the L3 team Configuration
• Recover the failed backup jobs
• Restore backups (VM, db, and file) as per the customer\'s request

Terms and conditions

Joining time frame: (15 - 30 days)

The selected candidates shall join VAM Systems - UAE and shall be deputed to one of the leading organisations in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at talent.acquisation@vamsystems.com

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