Having knowledge and experience in Customer Relation Management (CRM) System.
Maintaining and updating data in the CRM system to ensure accurate records of customer information
Organizing and updating customer databases that contain information
Coordinating with other departments to ensure that all CRM activities are functioning
Must know how to analyze customer data
Experience in managing Salesforce
Proficient in Microsoft Excel and Powerpoint
2. IT Capability
Can do troubleshooting of laptops, printers, networking, and servers
Support colleagues for IT related issues
Proficiency in Windows Server 2012 and managing Active Directory
Background in networking
KEY SKILLS & ABILITIES : ? Has a background in Salesforce Data Loader ? Good knowledge in SQL query ? Good understanding in writing batch file scripts ? Communication skills (English) ? Facilitation and Presentation Skills COMPUTER SKILLS: ? Salesforce ? Office 365 (Excel and Powerpoint) ? Adobe PS, AI & PR ? CMS (Wordpress, etc) ? Windows Server 2012