Job Description

Job Category: Administrative
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NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below.
Job Summary.
As a Facility Administration and General Support Supervisor you will lead a cross-functional team of Support Administrators and ensure the team provides superior customer support for both external and internal customers. You are expected to ensure that these range of relevant administrative support tasks are carried out accurately and plan for the most productive, effective, and efficient way to optimize resource utilization and deliver the required support. Ensure work quality and accuracy of the tasks and oversee the maintenance and data collection of appropriate records.
RESPONSIBILITIES:

• Team Leadership & Management

• Lead and supervise a cross-functional team of Support Administrators.
• Provide guidance, motivation, and performance feedback to ensure high levels of productivity and engagement.
• Coordinate workloads and delegate tasks effectively across the team.
• Manage and participate in the development and implementation of goals, objectives, policies, procedures, and priorities.
• Manage rotational schedule for Administrator Facility & General Support duties

• Customer Support Excellence

• Ensure the team delivers superior support to both internal and external customers.
• Promote a customer-first culture that emphasizes responsiveness, accuracy, and professionalism.
• Address and resolve complex or escalated customer issues promptly.
• Collaborate with other departments and stakeholders to coordinate and streamline operations.
• Perform difficult and complex duties including resolution of escalated customer issues and assist the team as necessary.

• Operational Planning & Efficiency

• Plan, organize, and monitor administrative support activities to ensure optimal use of resources.
• Develop and implement efficient processes to enhance productivity and service delivery.
• Continuously assess workflows and recommend improvements to streamline operations.
• Encourage professionalism, and seek team involvement, creativity, and respect.

• Quality Assurance & Accuracy

• Monitor and maintain the accuracy and quality of all administrative tasks and deliverables.
• Conduct employee evaluations and work with the team to correct deficiencies - seek the Manager's assistance as required.
• Establish and enforce quality control standards to ensure consistency and reliability of outputs.
• Ensure adequate flow of information within the team to facilitate other business operations.

• Data Management & Record Keeping

• Oversee the maintenance, accuracy, and security of records and administrative data.
• Ensure timely collection and reporting of key performance metrics and support data.

• Continuous Improvement & Collaboration

• Identify opportunities to enhance support systems, tools, and procedures.
• Collaborate with other departments to ensure alignment and effective communication across functions.

Carry out any other relevant duties as required.
Skills, Training, and Competencies

• Exceptionally organized, with a keen attention to detail and the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to build positive relationships and collaborate across diverse teams.
• Proven ability to maintain accuracy and efficiency in a fast-paced, dynamic environment.
• Demonstrated problem-solving and decision-making abilities with sound judgment.
• Proactive mindset with a commitment to continuous learning and professional development.

EXPERIENCE/EDUCATION/SKILL-SET REQUIRED:

• Minimum of 3-5 years of professional experience in administrative support, operations coordination, or a related field.
• Demonstrated experience in leading or supervising a team within a customer support or administrative environment.
• Hands-on experience using Customer Relationship Management Systems (CRMS), Document Management Systems (DMS), and Enterprise Resource Planning (ERP) platforms.
• Strong working knowledge of purchasing practices and procurement procedures, including vendor coordination and documentation control.
• Bachelor's Degree in a related discipline; or an equivalent combination of education and relevant professional experience.
• Proven proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools.
• Strong written and verbal communication skills, with the ability to convey information clearly and professionally across all levels of the organization.
• In-depth understanding of office management principles, practices, and procedures.

About Us: Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.

Skills Required