Job Description

SUPERVISOR
Position Title: Cleaning Supervisor (Janitorial Supervisor)
Reports To: Operations Manager or Facility Manager
Job Purpose:
To oversee the entire cleaning operation for a site or multiple sites. This includes managing personnel, ensuring client satisfaction, managing budgets and supplies, and ensuring all work meets contractual and quality standards. This is primarily a managerial role with limited hands-on cleaning.
Key Responsibilities:

• Staff Management: Recruit, schedule, and supervise all Team Leaders and cleaning staff. Manage timesheets, approve leave, and conduct performance reviews.
• Operations Management: Develop and implement cleaning schedules, routines, and checklists for all areas. Ensure adequate staff coverage for all shifts.
• Quality Assurance & Inspection: Perform formal, documented inspections of the facility. Address quality deficiencies and implement corrective actions with the relevant Team Leaders.
• Client Liaison: Serve as the primary point of contact for the client. Meet regularly to discuss performance, address concerns, and ensure contract compliance.
• Inventory & Supply Management: Manage the inventory of all cleaning supplies and equipment. Place orders with vendors and control costs within the allocated budget.
• Training & Development: Develop training programs and ensure all staff (new and existing) are trained on procedures, safety, and chemical usage.
• Administration: Handle administrative duties, including preparing reports, maintaining records, and managing the operational budget.
• Health & Safety Compliance: Ensure all work is performed in compliance with company and governmental health and safety regulations. Conduct safety meetings and investigations if incidents occur.

Qualifications and Skills:

• Several years of experience in a cleaning/janitorial role, with at least 1-2 years in a Team Leader or Supervisory capacity.
• Proven experience in staff management, including scheduling and performance management.
• Strong administrative and computer skills (e.g., MS Office, scheduling software).
• Excellent communication, negotiation, and client-facing skills.
• In-depth knowledge of cleaning protocols, industry standards, and safety regulations.
• Ability to manage a budget, control costs, and handle inventory.
• Strong organizational and problem-solving skills.

Skills Required