As Store Manager, you will be our Brand Ambassador responsible for promoting the FENDI heritage, craftmanship, creativity and quality of materials in the market. By a constant coaching and motivation of your team, you will strengthen the relationship with the clients ensuring that all the standards, KPIs and targets in terms of performance, processes and procedures are compliant with our vision of excellence and luxury. Main Responsibilities
Monitor and achieve store performance with relevant KPIs
Analyze the business, propose and implement action plans to improve results, generate sales for each product category
Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
Be aware of local trading environment and its impact on our sales, including competitors\' trading activities
Manage and supervise the team in the correct execution of all company operating and stock procedures
Manage customer service quality, to meet client\xe2\x80\x99s expectations by offering excellent customer service standards
Develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events
Act as brand ambassador to strengthen/build relationships with VIP clients
Improve Mystery Shopper Results with action plans
Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
Work with HR Dept. in recruiting the most qualified applicants to meet the store needs
Identify individual and team training needs to develop Talents and communicate these needs to HR Department
Review and submit sales and operational reports to management in adherence to company\'s KPIs and policies
Ensure that FENDI\xe2\x80\x99s standards are applied and maintained all times across the customer service, internal control, VM and back office activities (stocks, administration, etc.)
Profile
10+ years\xe2\x80\x99 experience in Fashion/Luxury Sales
5-7 years\xe2\x80\x99 of Managerial experience in luxury retail
Bachelor\xe2\x80\x99s or Master\xe2\x80\x99s Degree
Business acumen and global vision
Customer Oriented
Selling and communication skills
Excellent relationships skills, self-reliant, friendly and patient