Job Description

Station Supervisor - Buses - Roads and Transport Authority - Dubai, UAE
Position Overview
The Station Supervisor will oversee daily operations at RTA bus stations, ensuring safety standards, customer service protocols, and regulatory procedures are consistently maintained. The role involves supervising staff, addressing customer concerns, and supporting emergency response activities.
Location: UAE
Location: Dubai
Industry: Transportation/Trucking/Railroad
Function: Administrative
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Only
Job Type: Full-time
What You'll Do
Prepare and submit daily and operational reports.
Conduct daily visits to verify compliance with safety regulations and customer service standards.
Supervise station staff, assign tasks, and resolve staff-related issues.
Evaluate employee performance by reviewing completed tasks and work methods.
Handle and follow up on customer complaints to ensure effective resolution.
Respond to feedback from mystery shopper surveys and implement corrective measures.
Enforce passenger fines in line with approved procedures.
Manage lost-and-found items and coordinate with relevant departments for resolution.
Provide support during emergencies and crises, including field presence on a 24/7 basis.
Ideal Profile
Diploma in a relevant field.
0-2 years of relevant experience in operations or customer service.
Strong analytical and problem-solving skills with the ability to generate effective solutions.
Excellent communication and listening abilities for customer and staff interactions.
Team player capable of handling multiple priorities and tasks simultaneously.
Proficiency in a wide range of computer applications.
Ability to build strong, trust-based relationships with colleagues and customers.
Why Join Us
This role offers the opportunity to contribute to the smooth functioning of Dubai's public bus services, ensuring passengers enjoy safe, reliable, and customer-focused transport. Working with RTA provides a dynamic environment where professional growth and public service excellence are priorities.
About the Company
The Roads and Transport Authority (RTA) is Dubai's government entity responsible for roads, public transportation, and related infrastructure. Recognized for its innovation and service excellence, RTA is dedicated to delivering safe, efficient, and sustainable mobility solutions. A career with RTA allows you to be part of shaping Dubai's world-class transport system.
Job Title Station Supervisor - Buses - Roads and Transport Authority - Dubai, UAE
Station Supervisor - Buses - Roads and Transport Authority - Dubai, UAE
Position Overview
The Station Supervisor will oversee daily operations at RTA bus stations, ensuring safety standards, customer service protocols, and regulatory procedures are consistently maintained. The role involves supervising staff, addressing customer concerns, and supporting emergency response activities.
Location: UAE
Location: Dubai
Industry: Transportation/Trucking/Railroad
Function: Administrative
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Only
Job Type: Full-time
What You'll Do
Prepare and submit daily and operational reports.
Conduct daily visits to verify compliance with safety regulations and customer service standards.
Supervise station staff, assign tasks, and resolve staff-related issues.
Evaluate employee performance by reviewing completed tasks and work methods.
Handle and follow up on customer complaints to ensure effective resolution.
Respond to feedback from mystery shopper surveys and implement corrective measures.
Enforce passenger fines in line with approved procedures.
Manage lost-and-found items and coordinate with relevant departments for resolution.
Provide support during emergencies and crises, including field presence on a 24/7 basis.
Ideal Profile
Diploma in a relevant field.
0-2 years of relevant experience in operations or customer service.
Strong analytical and problem-solving skills with the ability to generate effective solutions.
Excellent communication and listening abilities for customer and staff interactions.
Team player capable of handling multiple priorities and tasks simultaneously.
Proficiency in a wide range of computer applications.
Ability to build strong, trust-based relationships with colleagues and customers.
Why Join Us
This role offers the opportunity to contribute to the smooth functioning of Dubai's public bus services, ensuring passengers enjoy safe, reliable, and customer-focused transport. Working with RTA provides a dynamic environment where professional growth and public service excellence are priorities.
About the Company
The Roads and Transport Authority (RTA) is Dubai's government entity responsible for roads, public transportation, and related infrastructure. Recognized for its innovation and service excellence, RTA is dedicated to delivering safe, efficient, and sustainable mobility solutions. A career with RTA allows you to be part of shaping Dubai's world-class transport system.
Post Details
Job Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required