Sr. Sales/ Customer Service Specialist | Retail | M&s | Abu Dhabi
Dubai, United Arab Emirates
Job Description
Customer Service and Complaint Resolution
- Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
- Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer's satisfaction.
- Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.
- Collaborate with the Duty Manager to oversee daily department tasks.
- Coach and support the customer service team to meet performance goals.
- Ensure displays meet the company's visual merchandising guidelines.
- Regularly check the store's appearance to maintain high standards.
- Count and balance cash floats at the start and end of the day.
- Follow company policies to ensure accurate cash transactions.
- Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
- Promote and ensure high-quality service in these specialized areas.
Skills Required
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Job Detail
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Job IdJD2070023
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned