Job summary
.WW Ops Consumer Talent Strategy, Management & Development (CTSMD) is seeking a Senior Manager (L6) to lead and develop large-scale, innovative programs that demonstrably improves the time and impact for the on-boarding, proficiency and mastery of leaders across multiple business lines. Based in Dubai, this role will support MENA (Middle East and Northern Africa) within the greater Emerging Countries Customer Fulfillment Leadership (ECCF) team of nine countries. The responsibilities include but are not limited to leading needs analysis, collaborating with product owners, and working with instructional designers and subject matter experts to develop or modify programs that impact our ECCF leaders. Building strong working relationships with peers and key stakeholder groups, this Senior Manager will continually dive deep to understand the learning needs, using data and insights into the business to build or adapt learning methods, materials or technology that will support the leaders.
You are the key leader to define vision, strategy, and execution of all interventions that enlighten, educate, and inspire the world’s most talented employees. You are passionate about the employee experience and enablement.
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Key job responsibilities

• Build the vision and the team to drive the end-to-end learning experience for leaders, associates, and drivers with MENA (specifically UAE, Saudi Arabia and Egypt)
• Drive standardization of training processes to ensure high quality new hires and continuous education programs are in place
• Inspect current processes to consider how best to accomplish this task and how Amazonians will interact with the process. Your team will define what we can expect when we execute processes as designed and measure our progress towards success
• Empower the business with simple, repeatable programs and processes that can be implemented, consistently executed, and measured. Your team will identify execution outliers, understand what they do to be the benchmark, and share those best practices to improve organizational results
• Test hypotheses in a high-ambiguity environment making use of qualitative data, judgment, and customer feedback to inform technical efforts and refine solutions to continually improve results
• Collaborate with adult learning and content experts as well as stakeholders using problem solving and analytical skills in identifying and assessing talent development needs to inform multi-channel content strategy
• Integrate and embed Diversity, Equity and Inclusion throughout the design, management, and implementation
• Local and international travel will be required in the role

• Advanced degree in related area preferred • Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, principles in both virtual and classroom instruction • Experience using technology for both learning design, delivery and data analysis • Experience with mobile training, gamification and social learning is highly preferred • Practical program management and administration experience: organization, managing details, keeping multiple tasks/projects on track, and managing change• • A strong focus on internal customers’ needs and satisfaction, with an emphasis in demonstrating return on investment in training • A qualified candidate will be focused on how training contributes to the company’s bottom line and will have the analytical skills to justify programmatic decisions with data. ..........................................................................................