Job Description

: Senior IT & ERP Support

About the Role

We are looking for an experienced and proactive

Senior IT & ERP Support Specialist

to oversee and enhance our technology and ERP operations across all business units. This role requires hands-on technical expertise, strong problem-solving skills, and the ability to manage IT systems and ERP processes (Microsoft Dynamics 365 Business Central) efficiently.
The ideal candidate will act as a key link between business users, IT teams, and vendors -- ensuring seamless operations, data accuracy, and continuous process improvement.

Key ResponsibilitiesIT Infrastructure & Systems Management

Provide advanced technical support for desktops, laptops, POS systems, printers, and network devices across all locations. Manage system performance, security, and maintenance to ensure maximum uptime and data integrity. Supervise IT inventory, AMC renewals, and vendor service agreements. Oversee system backups, antivirus updates, and IT policy compliance.

ERP Support & Optimization

Act as the primary point of contact for Microsoft Dynamics 365 Business Central support and enhancements. Troubleshoot complex ERP issues, coordinate with vendors for customization and upgrades, and ensure timely resolution. Analyze business processes to identify system improvement opportunities and support automation initiatives. Lead end-user training sessions and prepare process documentation for ERP workflows.

Reporting & Data Management

Design, generate, and automate analytical reports for sales, inventory, and operational performance. Validate data integrity across systems and assist management with actionable insights. Collaborate with cross-functional teams to ensure accurate and timely reporting for decision-making.

Procurement & Vendor Coordination

Evaluate IT hardware/software requirements, manage purchase requests, and negotiate vendor contracts. Maintain asset lifecycle records, ensuring optimal allocation and utilization of IT resources. Establish vendor performance metrics and oversee vendor relationship management.

User Support & Training

Lead IT onboarding for new employees -- including system setup, email configuration, and access management. Provide training and guidance to team members and store staff on ERP and IT best practices. Maintain up-to-date documentation for IT systems, ERP modules, and troubleshooting protocols.

Skills & Competencies

In-depth knowledge of

Microsoft Dynamics 365 Business Central

(implementation or support experience preferred). Strong technical expertise in IT infrastructure, hardware, and network troubleshooting. Advanced

MS Excel

and data analytics skills. Excellent communication, leadership, and stakeholder management abilities. Strong analytical thinking, process-orientation, and attention to detail. Ability to manage multiple priorities in a fast-paced retail environment.

Qualifications & Experience

Bachelor's degree in

Information Technology, Computer Science

, or a related field.

3-5 years of experience

in IT and ERP support roles, preferably in retail or multi-location business environments. Proven track record in managing ERP systems (preferably Microsoft Dynamics 365 Business Central). Proficiency in MS Office Suite and IT management tools.
Job Types: Full-time, Permanent

Pay: AED2,800.00 - AED3,000.00 per month