Job Description

Job Title: IT /ERP Support Team Leader

Location: Sharjah, UAE

Department: IT / ERP Support

Work Type: Full-time, Shift-based role (candidate must be open to work in shifts)

Job Purpose:

The IT Support Team Leader will oversee the ERP support operations, lead the IT support team, and ensure efficient resolution of user issues. The role involves managing system stability and supporting the continuous improvement of ERP systems and processes.

Key Responsibilities:

o Supervise, mentor, and guide the IT support team to ensure timely and high-quality support delivery.

o Oversee daily operations, configuration, and performance monitoring of ERP systems (Oracle NetSuite, Salesforce).

o ERP implementation projects - upgrades, and integrations with other business systems.

o Collaborate with functional departments (Finance, HR, Operations, Supply Chain, Engineering, etc.) to improve process efficiency and ERP utilization.

o Ensure effective helpdesk operations, manage escalations, and monitor SLA compliance.

o Maintain data integrity across ERP modules, supervise data audits, and generate periodic performance and issue reports.

o Liaise with software vendors, IT infrastructure teams, and business stakeholders to align ERP performance with business goals.

o Enforce ERP security policies and ensure compliance with IT governance, audit, and data protection standards.

o Track system and team KPIs, analyze support trends, and provide insights for improvement.

Qualifications & Skills:

o Bachelor's degree in information technology, Computer Science, or related field (master's preferred).

o 5+ years of experience in IT/ERP support, with at least 2 years in a supervisory or lead role.

o Strong hands-on knowledge of Oracle NetSuite ERP, Salesforce, or similar enterprise systems.

o Proven leadership, coordination, and stakeholder management skills.

o Excellent problem-solving and communication abilities.

o Ability to work effectively in rotational shifts and lead teams working on different time zones.

o Knowledge of HTML, CSS, JavaScript, XML.

o Knowledge of Operational Aviation systems like Cargoflash, Leon & AMOS will be an advantage.

Submit your resume at

: career@atc-md.aero