Job Description

The

Soft Services Manager

is responsible for delivering high-quality non-technical services within the facility, ensuring a clean, safe, secure, and welcoming environment for all users. This includes overseeing or delivering services such as cleaning, security, reception, pest control, waste management, and catering in accordance with service-level agreements and health & safety standards.

Key Responsibilities:

Deliver and/or supervise soft services, including: Cleaning and housekeeping Front-of-house / reception duties Waste management and recycling Pest control coordination Security support (e.g., managing access, liaising with guards) Catering and vending services (where applicable) Monitor quality standards and conduct regular audits/inspections. Ensure compliance with health, safety, and environmental policies. Maintain records, incident logs, and service checklists. Handle minor service complaints and escalate major issues. Liaise with contractors and service providers for scheduled work. Support the Facilities Manager with service improvement plans and cost control. Participate in emergency procedures and site evacuations as needed.

Qualifications & Skills:

Previous experience in soft services or facilities management (1-3 years depending on role level). Strong understanding of cleaning, security, and hospitality protocols. Good organizational and time management skills. Basic knowledge of health & safety and hygiene regulations. Professional appearance and excellent customer service skills. Ability to work independently and as part of a team. IT literacy (e.g., email, report writing, using CAFM systems) is a plus for coordinator/manager roles.

Working Conditions:

May involve shift work, including evenings, weekends, or holidays. Role may require physical activity (walking, standing, cleaning tasks). Uniform and ID badge must be worn while on duty.

Preferred Certifications (Optional):

BICS (British Institute of Cleaning Science) or equivalent First Aid Certificate Health & Safety (e.g., IOSH or COSHH awareness) Security (e.g., SIA License, if security duties included)

Job Title:

Soft Services Manager

Location:

Lusail

Reports to:

Facilities Manager

Job Summary:

Responsible for delivering and overseeing non-technical facility services such as cleaning, security support, waste management, reception, and catering. Ensures a clean, safe, and professional environment for staff and visitors.

Key Responsibilities:

Perform or supervise soft services: cleaning, reception, waste, pest control, catering, and security support. Monitor service standards and report issues. Ensure compliance with health & safety policies. Support service contractors and handle day-to-day queries. Maintain service logs and assist in audits/inspections.

Requirements:

Experience in facilities or soft services (1-3 years). Good communication and organizational skills. Basic health & safety knowledge. Customer-focused and team-oriented. IT skills (for coordinators/managers).
Job Type: Full-time