Job Description

Role: Customer Experience Assistant - Showroom

Location: Dubai, UAE, Kia Flagship Building

Salary: up to 4000 AED per month + annual performance-based bonus

Contract Type - Permanent, employed

The company

Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last.

We've grown quickly and seen huge success in our five years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products and outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.

Corston UAE launched in December 2024, and we are now seeking a customer service and showroom assistant to join our team in our new showroom located at the KIA Flagship Building in Al Quoz.

The role

As the Showroom and Customer Experience Assistant at Corston, you will provide best-in-class service for our Trade (B2B) and Retail (B2C) customers, implementing the store customer service and sales strategy.

We are seeking a sales and customer service professional with high energy who can hit the ground running and is ready to develop and grow Corston UAE.

Your responsibilities (Showroom)

Act as the first point of contact: answer calls and greet visitors

Provide pre-sales advice and support after sales enquiries

Meet with customers and build long-term relationships

Follow up and communicate with visitors in a timely manner

Process sample requests

Approve trade applications

Coordinate day-to-day store operations

Prepare quotes and assist in quote follow-ups, maintaining an accurate sales pipeline

Support drive awareness of Corston UAE via email and telephone

Your skills, qualities and experience

Fluent English and Arabic

Excellent verbal and written skills

Minimum 1 year of customer service & sales experience

The ability to build strong relationships

Highly task and KPI driven

Job Type: Full-time

Pay: AED216,000.00 per year

Application Question(s):

Do you have your own transport and are you able to commute to the Kia Flagship store daily?
Experience:

Customer Facing: 1 year (Preferred)
Language:

English (Required) * Arabic (Preferred)