Quality of repair to meet Customer & Brand Expectation.
Job Responsibilities/Accountabilities:
Identify mechanical problems, often by using computerized diagnostic equipment in line with brand process.
Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with Dealership and Factory Standards & Instructions (ELSA, TPI & DISS) to drive customer loyalty.
Communicating with Parts Advisor and Team Leader regularly to effective manage production and customer communication.
Diagnosing the cause of any malfunction in line with brand process and perform repair, if authorized by the customer.
Conducting multi-function inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.
Documenting work performed on each vehicle on the repair order.
Maintaining an inventory of normal Technician's tools not normally inventoried by the Service Department as "Special tools."
Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
Providing an exceptional customer experience to drive loyalty.
Perform other duties as requested by the Service Manager.
Job Type: Full-time
Experience:
* Automotive Technician: 3 years (Required)
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