Service Supervisor Marine | Al Futtaim Automotive | Famco

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/al-futtaim

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Job Description

Overview of the role:
We are looking for a highly skilled Service Supervisor to join our team in Dubai (DIP-2). The role acts as a key link between customers and the workshop, ensuring all service needs are addressed promptly, accurately, and with a high level of professionalism. You will be responsible for leading a team of Repair and Master Technicians, ensuring exceptional service delivery, efficient workshop operations, and strong customer satisfaction.
What you will do:

Allocate and schedule job cards to technicians based on skill level and workload to ensure efficient throughput.
Conduct quality checks on completed jobs and monitor warranty processes.
Review workshop performance metrics such as hours sold, idle hours, and margins, preparing reports for management.
Build and maintain strong relationships with customers through transparent communication and service updates.
Prepare service quotations, reports, and secure customer approvals.
Follow up on payments and ensure timely job closure with no aged WIPs.
Drive revenue through upselling, preventive maintenance recommendations, service contracts, and supplementary estimates.
Ensure compliance with company and ISO documentation standards.
Support the achievement of monthly revenue targets and customer satisfaction index (CSI) goals.