Job Description

Job Title Service Operations Manager

Description

Job Requisition ID: 141721

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

The role will be responsible for all aspects of WED, which includes selling and maintaining workshop equipment for the Al Futtaim Automotive Division, other OEM Distributors, dealers, and independent workshops globally. Devise, implement and manage National Equipment Repair & Reconditioning Programs/ Contracts (internally and externally) for all customers & end users.

What you will do

• Development of bottom-up sales and sales targets and strategic measures with vendors to increase market penetration
• Active selling of workshop equipment products to increase product loyalty and thus market penetration
• Equipment repair for internal and external customers
• Well versed in managing network of the channel partners across assigned territories for deeper market penetration & reach globally
• Continuous development and management of existing and new distribution network - DISTRIBUTION SALES
• Coordinate market-specific monitoring and analysis of the market penetration of workshop equipment products and communicating the same to the sales teams for accomplishment of the business goals
• Adept in devising sales & marketing programs / strategies to improve the product awareness and enhance business growth
• Part stock holding for in-house workshop equipment repairs
• Develop the team to a level of proficiency that enables them to deliver outstanding quality of service.
• Comply with the HSSE standards and participate with organization's improvement activities
• Ensure the establishment, documentation, implementation, standardization and sustenance of processes for the effectiveness of QMS in order to emphasize in achieving Customer Satisfaction, Product Quality & Process improvement.
• Service Maintenance Contracts (SMC) - responsible for SMC sales for both internal and external customers
• Admin Management - Petty Cash, Vehicle management
• Project Management - Own and manage WED projects including CAD drawing and design new and existing workshops

Required skills to be successful

• Knowledge of workshop equipment including Electric Vehicles, UAE Market, Various Product Ranges and experience with Project Execution, Strategic Thinking, Tactical sales.
• Financial Acumen

About the team

The role will report to the Head of Internal Services Operations and will have 3 direct reportees

What equips you for the role

• Diploma/Degree in relevant field - Automotive, Equipment, Project Management
• 5 to 7 years relevant experience in an automotive workshop equipment environment out of which 2 years at managerial level.
• Knowledge of workshop equipment including Electric Vehicles, UAE Market, Various Product Ranges and experience with Project Execution, Strategic Thinking, Tactical sales.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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