Job Description

Service Operations Manager - Workshop Equipment | Global Aftersales | Al Futtaim Automotive

Overview of the role

The role will be responsible for all aspects of WED, which includes selling and maintaining workshop equipment for the Al Futtaim Automotive Division, other OEM Distributors, dealers, and independent workshops globally. Devise, implement and manage National Equipment Repair & Reconditioning Programs/ Contracts (internally and externally) for all customers & end users.

What you will do

• Development of bottom-up sales and sales targets and strategic measures with vendors to increase market penetration
• Active selling of workshop equipment products to increase product loyalty and thus market penetration
• Equipment repair for internal and external customers
• Well versed in managing network of the channel partners across assigned territories for deeper market penetration & reach globally
• Continuous development and management of existing and new distribution network - DISTRIBUTION SALES
• Coordinate market-specific monitoring and analysis of the market penetration of workshop equipment products and communicating the same to the sales teams for accomplishment of the business goals
• Adept in devising sales & marketing programs / strategies to improve the product awareness and enhance business growth
• Part stock holding for in-house workshop equipment repairs
• Develop the team to a level of proficiency that enables them to deliver outstanding quality of service.
• Comply with the HSSE standards and participate with organization's improvement activities
• Ensure the establishment, documentation, implementation, standardization and sustenance of processes for the effectiveness of QMS in order to emphasize in achieving Customer Satisfaction, Product Quality & Process improvement.
• Service Maintenance Contracts (SMC) - responsible for SMC sales for both internal and external customers
• Admin Management - Petty Cash, Vehicle management
• Project Management - Own and manage WED projects including CAD drawing and design new and existing workshops