? 5+ years relevant experience
? Well versed in integrating the manual data into a digital system for
communication, data gathering and reporting
? Well versed with MS office applications - Excel, Word and Power Point
? Excellent Team work skills
? Strong administrative & organizational abilities
? Excellent in English written and verbal communication skills
Qualifications Bachelor\'s Degree in Engineering/Operations
Job Duties and
Responsibilities
Service Module
1. Manage and monitor Service Module (Data entry, technical support) and
serves as point of contact of the headquarters SAP B1 FSM support (error
reporting and troubleshooting).
2. Update SAP business partner & enter SAP Equipment Cards / Service Contract
assets and agreement.
3. Coordinate & schedule the service jobs of Service technicians in support of
Service Manager.
4. Collate all Service Reports from the technicians and input the data into FSM
5. Train Technicians on the Service Module and its upgrades.
Service Unit Admin Support
6. Responsible for administrative work and support for the team members in the
Service Department.
7. Engage in the Subcontractors Service Agreements and in the verification of
Subcontractors\' Invoices related to AMO job orders.
8. Receive phone calls, attend forwarded reactive concerns from Help Desk and
dispatch technical team on-duty in a timely manner.
9. Prepare the list of Periodic Maintenance visit in advance to allow advance
scheduling of jobs and inform the clients accordingly to prepare all needed
documents for job execution.
10. Control spare part stock levels and ensure material is re-ordered or
replenished in a timely manner (Technicians Van Stocks).
11. Maintain and update all service records, contact details, etc. & prepare the
Key Performance Indicators (KPI\'s) for the Service department.
12. Prepare monthly service reports and related document submissions
requested by the major key account Clients
Warranty Unit
1. Maintain the Warranty Unit for the Company (Receiving Defect form from
clients, scheduling testing by technicians, reporting back to clients, submitting
the claim to the company\'s portal, follow up / track the cost of warranty and
replenishment of stock

Min Experience:

3 Years

Salary :

AED 7500

Temp/Perm::

Permanent

Location :

Dubai

Posted Date:

June 1, 2023

Parker Connect