Service Desk Associate
Dubai, DU, AE, United Arab Emirates
Job Description
About the Company:
Allumira is a global supplier of aluminum in primary forms. The company operates under defined quality and compliance standards and supports multiple industrial sectors.
Job Summary:
The Service Desk Associate provides administrative and technical support for internal users and clients. The role involves managing service requests, tracking progress, and coordinating issue resolution with relevant departments.
Key Responsibilities:
Receive and log service requests through the company's communication channels. Provide first-level support and basic troubleshooting. Escalate unresolved issues to the appropriate technical or operational team. Maintain service records and update request status accurately. Follow standard procedures for response and resolution timelines. Assist with documentation and reporting related to service desk activities. Support the implementation of service desk policies and procedures.
Requirements:
Diploma or Bachelor's degree in a relevant field. Prior experience in customer service or administrative support is preferred. Basic understanding of IT systems or industrial operations is an advantage. Strong organizational and communication skills. Ability to manage multiple tasks and maintain attention to detail.
Job Type: Full-time
Pay: From AED8,000.00 per month
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Job Detail
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Job IdJD2106285
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned