Service Center Manager
Obour City, Egypt
Job Description
Job Information
Number of Positions
1
Business Line
Automotive
Function
Workshop & Account Management
City
Obour
State/Province
Cairo
Country
Egypt
Zip/Postal Code
11311
Purpose:
To monitor and lead the Service Center operations ensuring that all the set objectives are achieved in alignment with the company standards.
Roles and Responsibilities:
To monitor and lead the Service Center operations ensuring that all the set objectives are achieved in alignment with the company standards.
Roles and Responsibilities:
Handle customers’ issues and complaints with the service department to ensure high satisfaction levels- Maintain effective control of expenses in line with budget set
- Carry out the team evaluations and appraisals
- Provide the daily activity reports, Q.C rejection, Comeback reports, individual's productivity, utilization and efficiency reports
- Monitor the daily work flow of the Service Center insuring that all the process and procedures are efficiently followed up
- Monitor warranty authorizations to ensure Manufacturer’s policy is followed
- Assist the National Service Manager in drawing workshops layouts
- Identify and address the training and development needs to ensure technical capability and high level of skills are achieved
- Establish new quality control checks to ensure quality work is achieved
- Generate packages promotions
- Prepare the Manpower plans for the Service Center
Requirements
- B.Sc. in Mechanical Engineering
- Not less than 10 years of related experience
- Excellent time-management skills with the ability to prioritize multiple tasks and responsibilities while meeting deadlines
- Leadership and problem-solving skills
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Job Detail
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Job IdJD1444677
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationObour City, Egypt
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EducationNot mentioned