Job Description

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Job responsibilities:
Follow the business standards in all customer touch points
Responsible to attend high profile & major fleet customers.
Promptness in receiving/greeting customers, understand their needs
Proper inventory of customer's vehicle and record customers' requirements.
Updating customer data base
Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer's approval.
To arrange test drive as required jointly with customer
Ensure legible and clear job advice and create job card
Follow-up the job progress
Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
Brief the customer on warranty coverage/Service contract coverage
Promoting Service Contracts/other service products (upselling)
Ensure job cards are closed on time
Ensure car is cleaned and ready for delivery as per the promised date and set time.
Notify customer in in advance in case of delay
Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)
Develop and maintain long term relationship to enhance customer retention
Handle customer complaints on priority and bring it to the notice of the superiors.
Attend customer queries promptly
Ensure the pending job cards to be closed within the time limit
The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.
Educational Qualification
Degree/3-year Diploma in Automobile/Mechanical Engineering.
Work Experience
3 years practical experience with Dealers in similar positions.
Competencies
Customer handling & negotiation skills.
Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).
Excellent customer service, communication, and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and service management software (preferred).
Languages
English, Arabic is desirable

Skills Required