• Able to achieve the target without shortage and weakness
  
• Work under pressure and workload
  
• Experienced Service Advisor
  
• Ensuring efficient workshop loading
  
• Knowledge using Oracle
  
• Accurate information is passed to the workshop
  
• Agree appropriate vehicle collection and delivery arrangements with customers
  
• Check that all authorized work has been completed and charged. Handle all forms of payment accurately
  
• Complete invoices accurately, clearly and quickly
  
• To be pleasant and helpful to customers and colleagues always and to ensure that personal appearance is of the highest
  
• Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise
  
• Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
  
• Collect customer data for the Service Centre selling database
  
• To upsell products and service plans to customers
  
• Ensure customer comments are fed back to appropriate people
  
• Continually communicate with the Service Manager to identify extra work and to monitor progress
  
• Adhere to company procedures and brand standards
  
• To develop and maintain a high degree of departmental and inter departmental co-operation
  
• Ensure the flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximize productivity
  
• Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise

Requirements