Service Advisor Commercial Vehicles | Al Futtaim Automotive | Famco

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/al-futtaim

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Job Description

Overview of the role:
This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.
What you will do:

Build long-term relationships with customers to ensure customer retention & loyalty.
Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure the vehicle is fixed right the first time.
Coordinate with the Production Team to ensure timely progress updates of the vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
At the time of delivery (of the vehicle), ensure that the customer is provided a detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.