Job Description

Job Title:

Service Advisor - Automotive Industry

Company:

AMC Motors Trading L.L.C

Job Type:

Full-Time

Key Responsibilities:

Greet and assist customers, identifying

vehicle service and repair needs

accurately. Prepare detailed

job cards

, recording customer complaints, symptoms, and requested services. Provide

accurate service estimates

, explain

maintenance options

, and communicate

repair timelines

clearly. Coordinate with

technicians and workshop teams

for efficient job execution and proper diagnostics. Regularly

update customers

on vehicle status, additional findings, and approvals. Conduct

final inspection and quality check

before vehicle delivery to ensure service satisfaction.

Upsell maintenance packages

, periodic services, and promotional offers to increase revenue. Handle

customer feedback and complaints

, ensuring quick resolution and client satisfaction. Maintain

accurate service records, invoices, and reports

as per company policies. Stay updated with

automotive technology trends, service processes, and manufacturer guidelines

.

Key Skills & Qualifications:

2-4 years

of experience as a

Service Advisor / Service Consultant

in the

automotive or aftersales industry

. Strong

communication, interpersonal, and customer service

skills. Solid knowledge of

vehicle systems, diagnostics, and repair procedures

. Ability to

multitask, prioritize, and perform under pressure

in a fast-paced environment. Proficiency in

service management software

,

MS Office

, and

ERP systems

.

Diploma or Degree

in

Automobile Engineering / Mechanical Engineering

preferred.

Valid UAE driving license

is an advantage.

Work Environment:

Workshop / Showroom-based

position with direct interaction with customers, technicians, and suppliers.
Job description:

Key Responsibilities:

Greet customers and understand their vehicle service needs. Record complaints and vehicle symptoms accurately on the job card. Explain service options, cost estimates, and timeframes clearly to customers. Coordinate with technicians to ensure proper diagnosis and timely repairs. Keep customers updated on the status of their vehicle. Perform final inspection and ensure job completion before vehicle delivery. Promote additional services and maintenance packages where appropriate. Handle customer queries, complaints, and escalate unresolved issues. Maintain up-to-date knowledge of automotive technologies and brand-specific service protocols. Ensure proper documentation and adherence to company policies.

Key Skills and Qualifications:

Minimum 2-4 years of experience in a similar role in the automotive industry. Strong communication and customer handling skills. Knowledge of vehicle systems, maintenance, and repair processes. Ability to handle pressure and multitask efficiently. Proficient in service management software and MS Office. Diploma or degree in Automobile Engineering or related field preferred. Valid UAE driving license is an advantage.

Work Environment:

Workshop/showroom-based role. Interaction with customers, technicians, and suppliers. May require extended working hours during busy periods.
Job Type: Full-time

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month