Job Description

Job Title Service Advisor

Salary 1,250 AED (per month)

Description

Service Advisor - Arabic Speakers | Al Futtaim Motors | Toyota & Lexus | Dubai

What you will do

• Ask Question and record customer requests without delay
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Check workshop situation and promise delivery time.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Promotion of value added services
• Resolution of Customer concerns at the earliest time and ensures satisfaction.

Skills

Required skills to be successful

• Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
• Minimum of 3 to 5 years' experience as a Service Advisor in a big automotive dealership
• Technical knowledge - provide up-to-date technical information in response to customer inquiries
• Strong English communications skills, Arabic speaker an added advantage!

What equips you for the role

• Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
• Minimum of 3 to 5 years' experience in the automotive industry or similar role.
• A broad based knowledge to service as a reliable consultant is absolutely essential for this role
• Able to provide up-to-date technical information in response to customer inquiries.

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