Service Advisor | Al Futtaim Motors | Lexus

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/al-futtaim

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Job Description

Overview of the role:
As a Service Advisor, you will be the primary representation of the brand to our customers, ensuring an engaged and seamless Aftersales experience. You will build long-term relationships with customers, coordinate service processes, and contribute to revenue achievement while maintaining high customer satisfaction and retention.
What you will do:

Build long-term relationships with customers to ensure loyalty and retention.
Achieve monthly revenue targets by upselling services and managing discount control.
Consult customers throughout the service process to ensure vehicles are fixed right the first time.
Coordinate with the Production Team to provide timely vehicle progress updates to customers.
Explain the work performed and associated costs at vehicle delivery to highlight the value of services.
Manage and resolve customer complaints effectively to sustain and improve Customer Service.
Ensure compliance with Standard Operating Procedures, company policies, and distributor programs.