Service Advisor | Al Futtaim Automotive | Toyota

Abu Dhabi, United Arab Emirates

https://www.mncjobsgulf.com/company/al-futtaim

Apply Now

Job Description

Overview of the Role
Are you ready to be the face of Toyota in Dubai? We're looking for passionate and customer-focused Service Advisor to join our team. In this role, you'll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.
What You Will Do

Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.
Required Skills to Be Successful
Experience: Minimum of 3-5 years as a Service Advisor in an automotive dealership.
Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
Customer Service: A passion for going the extra mile to delight customers.
Language Skills: Strong English communication skills; Arabic is a plus!

About the Team
You'll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you'll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.