Service Advisor | Al Futtaim Automotive | Cjdr
Abu Dhabi, United Arab Emirates
Job Description
Overview of the Role
Join our Aftersales team as a Service Advisor, where you'll be the vital link between our customers and the workshop. You'll ensure every customer receives a warm welcome, clear communication, and a seamless service experience across our service locations in the UAE.
What You Will Do
- Greet customers promptly and professionally, recording their service needs accurately
- Provide detailed job explanations and cost estimates, preparing job cards and following up on workshop progress
- Obtain approvals for additional repairs, communicate any delays, and ensure timely delivery of vehicles
- Clearly explain invoices and completed work to customers, guiding them through the process
- Promote value-added services and strive to achieve individual service and sales revenue targets
- Resolve customer complaints, ensuring a positive ownership experience and high customer satisfaction scores
- Follow up on payments from credit customers and ensure timely billing and collections
- Conduct post-service follow-ups to maintain customer satisfaction
Skills Required
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Job Detail
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Job IdJD2111544
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned