Service Advisor | Al Futtaim Automotive | Cjdr
Dubai, United Arab Emirates
Job Description
Overview of the Role
We are looking for a customer focused Service Advisor to join our Service/Bodyshop team across the UAE. In this role, you will be the key link between our customers and the workshop--ensuring every customer receives prompt attention, accurate job assessment, and a smooth service experience from vehicle drop off to delivery. You will play a crucial part in achieving service revenue targets and maintaining high standards of customer satisfaction.
What You Will Do
- Welcome customers promptly and professionally, ensuring all concerns and service needs are clearly captured.
- Prepare accurate repair orders and provide clear job explanations and cost estimates.
- Coordinate with the workshop team, monitor job progress, and obtain customer approvals for additional work.
- Communicate proactively regarding delays, status updates, and completion timings.
- Conduct active delivery by explaining completed work and invoices before handing over the vehicle.
- Promote valued services to support service revenue targets.
- Uphold dealership standards through continuous learning, certification, and skill assessments.
Skills Required
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Job Detail
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Job IdJD2271369
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned