Senior Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences

You will be working as Senior Service Engineer, will be part of Motion Business Area for Service division based in Abu Dhabi, UAE. In this role you will be responsible for performing medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines, delivering customer service to satisfy customers. In close co-operation with customer and other ABB team, take actions to identify new service business opportunities for ABB

Your responsibilities

• Ensuring customer satisfaction by executing service work according to customer order and expectation in safe manner, creating and maintaining a good relationship with customers and understands their needs
• Identifying new sales opportunities and takes influence in convincing the client for the complete service portfolio, preparing all documents and reports to be signed by the customer representative
• Ensuring the reports are uploaded in DIB/ MoR and parts returned to factory and cases are closed on time and follows up when needed
• Proactively identifying suggestions for product quality and customer service improvement and discussing them with management for changes, strong self-discipline with initiative and learning spirit with positive attitude, team work and responsibility
• Actively ensuring that the HSE practices are of high standard, working to eliminate unsafe and incidents, performing mandatory JHA/ Risk assessment on very site following LOTO, PPE requirement, reporting near misses and hazards
• Following PTW requirements on each site, strong commitment to safe work practices and dedication to following all relevant workplace safety guidelines, having strong knowledge and hands-on experience on LV & MV VFD (e.g. ACS800/880/ACS580 and ACS 580 1000/2000/5000/6000) commissioning and service
• Attending job with complete preparedness, with at most professional approach and ensuring completeness of the job, following the factory recommended procedures, maintaining service tools and instruments of service engineers
• Ensuring tools are calibrated, providing technical support to customer during emergencies and site visit as and when required, ensuring good team work and networking within the team and across the divisions and following PCS certification requirements and complete on time and also attending HSE trainings both internal and external before it expires

Your background

• Bachelor\xe2\x80\x99s degree \xe2\x80\x93 Diploma or Bachelor\xe2\x80\x99s degree in Electrical or Electronic Engineering
• More than 6 years of hands on service experience on variable frequency drives
• Strong knowledge and hands-on experience on LV & MV VFD (e.g. ACS800/880/ACS580)
• Strong electrical or electronics engineering fundamental knowledge, knowledge on theory, structure, and application, testing ABB VFD experience, product certifications and fault diagnosis/analysis will have added advantage
• Effective spoken and written communication in English and Arabic
• Basic computer application knowledge for job reporting and communication with MS Office and other common application software

Benefits

• Retirement plan

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. Work model: on site #LI-onsite

ABB