Senior Service Engineer

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You will be working as Senior Service Engineer, will be part of Process Automation Business Area for Energy Industries division based in Abu Dhabi, UAE. In this role you will be responsible to execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines for Integrated Control and Safety Systems with expertise in 800xA with AC 800M, and/or other ABB Control Systems, deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new service business opportunities for ABB

This position reports to

Automation Engineering Manager

Your responsibilities

• Applying safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents, leading HSE activities at site, contributing to customer satisfaction by planning and executing service work according to customer order and expectation
• Clear understanding of sense of urgency and care in the direct area of responsibility, ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
• Working with customer to identify opportunities in the installed base to improve system performance and operational performance improvements, while on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
• Utilizing the local practices for notifying the account team of opportunities, planning and preparing site work for larger project teams and managing related subcontractors at site, performing complex field service tasks
• Providing and creating a team approach to service related activities and offer customers a complete lifecycle approach to product implementation, supporting and ultimate system upgrades and/or evolution, coaching technicians and engineers and supervising complex site activities
• Preparing material lists needed for service activities and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities, preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools
• Reporting work done in a timely manner and following up when needed, troubleshooting equipment/systems/process failures and requesting proactive corrective actions and making recommendations to avoid repeating the problem in the future
• Acting as a technical consultant in own specific area of expertise, proactively planning and executing work on a first-time right approach with customers and ensuring the job is done on time and on quality, identifying improvement needs and potential solutions for them in the way of working and the products in question and driving improvement actions in own area of responsibility
• Developing, coaching and providing technical guidance to colleagues, acting as trainer when needed, for team members and customers, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform

Your background

• Bachelor\xe2\x80\x99s degree \xe2\x80\x93 Engineering field
• Minimum 10 years\xe2\x80\x99 experience in a similar role and experience in the automation area and experience with onshore and offshore oil and gas customer especially ADNOC and GCC customers
• Knowledge of ABB systems eg: 800xA, AC500, freelance, symphony plus etc, knowledge of industrial cyber security and networking solutions for ABB systems
• Overall automation systems understanding, combined with process knowledge in Oil & Gas
• Customer interpersonal skills, communication skills and should have a problem solving approach
• Fluency in English language is mandatory

Benefits

• Retirement plan

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. Work model: on site #LI-onsite