Job Description

Read the Below before applying ? Understand the scope of work in alignment with service and support on
projects and support services.
? Monitor and track all email communication with respect to projects and
support services and respond to them after coordinating with respective
project managers.
? Responsibility to read and follow all terms and condition of contract
? Attend to customer queries on email and other medium of communication
and provide prompt response as applicable
? Monitor AIT Ticketing portal and respond to the service request
coordinating with respective project managers, Technicians etc.
? Assign service tickets to Technicians, coordinate with clients and document
changes and updates and file the service call reports.
? Track AMC support services, contract duration and prepare schedule for
service engineers and technicians to attend the service calls and also collect
and document of service call reports.
? Daily schedules need to be prepared in coordination with project manager
and ensure to communicate to the technicians over WhatsApp group or on
telephone
? Coordinate with procurement and ensure material availability at site, track
the delivery till it reaches the destination point
? PPM (Daily, weekly, monthly, and other duration) is to be tracked and
scheduled and monitored for closure with proper service call report.
? Ensure all office data is kept confidential at all times and ensure not to use
public domains to share customer data.
? Preparing and keeping Record of overtime for all project team
? Keeping record for all service reports
? Reporting to HR if there is absence or late reporting of project team from
work ? Scheduling technician leaves
? Informing Finance team on start of new support service Candidate Must be Available In Abu Dhabi, UAE. Salary will be discussed Based on Candidates Potential and Interview results. Must have Technical Knowledge about ELV systems including Audio Visuals. Job Types: Full-time, Permanent Education:

• Bachelor's (Preferred)

• ELV and AV: 5 years (Preferred)