Job Description

Senior Operations Executive - Customer Services - Al-Futtaim Group - Dubai, UAE
Position Overview
This role manages incoming customer communications for Hertz UAE, including calls, emails, and in-person interactions. The position ensures smooth aftersales support, contract-related communication, and accurate tracking of customer queries. Strong organization, service skills, and bilingual communication are essential.
Job Details
Country: UAE
City: Dubai
Industry: Customer Services
Function: Customer Support-Client Care
Salary: 6000-8000 AED (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Attend all aftersales calls, emails, and customer inquiries via the Genesys platform
Log in punctually to handle incoming calls within KPI and SLA requirements
Monitor Hertz Customer Services inbox and respond to emails within SLA
Meet and greet walk-in customers at Hertz Head Office and assist with their concerns
Communicate contract expiry reminders, damage estimates, lock fines, and similar updates
Log all customer queries for First Contact Resolution tracking
Ideal Profile
Graduate or diploma holder
Minimum 2 years of customer service experience, preferably in a call center
Fluency in English and Arabic
Strong communication, negotiation, and interpersonal skills
Ability to manage administrative workload efficiently
Skills Set
Customer service
Call handling
Email management
Complaint resolution
Administrative coordination
Problem-solving
About the Company
Al-Futtaim Group operates across automotive, retail, financial services, real estate, and healthcare, supporting over 200 global brands. The Hertz UAE customer services division focuses on delivering efficient, responsive, and customer-centric mobility support.
Job Title Senior Operations Executive - Customer Services - Al-Futtaim Group - Dubai, UAE
Senior Operations Executive - Customer Services - Al-Futtaim Group - Dubai, UAE
Position Overview
This role manages incoming customer communications for Hertz UAE, including calls, emails, and in-person interactions. The position ensures smooth aftersales support, contract-related communication, and accurate tracking of customer queries. Strong organization, service skills, and bilingual communication are essential.
Job Details
Country: UAE
City: Dubai
Industry: Customer Services
Function: Customer Support-Client Care
Salary: 6000-8000 AED (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Attend all aftersales calls, emails, and customer inquiries via the Genesys platform
Log in punctually to handle incoming calls within KPI and SLA requirements
Monitor Hertz Customer Services inbox and respond to emails within SLA
Meet and greet walk-in customers at Hertz Head Office and assist with their concerns
Communicate contract expiry reminders, damage estimates, lock fines, and similar updates
Log all customer queries for First Contact Resolution tracking
Ideal Profile
Graduate or diploma holder
Minimum 2 years of customer service experience, preferably in a call center
Fluency in English and Arabic
Strong communication, negotiation, and interpersonal skills
Ability to manage administrative workload efficiently
Skills Set
Customer service
Call handling
Email management
Complaint resolution
Administrative coordination
Problem-solving
About the Company
Al-Futtaim Group operates across automotive, retail, financial services, real estate, and healthcare, supporting over 200 global brands. The Hertz UAE customer services division focuses on delivering efficient, responsive, and customer-centric mobility support.
Post Details
Job Start Date
Salary from 6000.00
Salary to 8000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required