Job Overview:

As a crucial member of the IT Support Team, the Network & Desktop Support Engineer will be responsible for the monitoring, and support of Lahore all network and desktop equipment. This role requires a proactive approach to support IT users, manage, and maintain wired and wireless network devices, firewalls, desktops, and laptops in accordance with the Entertainer\xe2\x80\x99s best practice guidelines.

Role and Responsibilities

Being a Key part of IT Support Team, Network & Desktop Support Engineer responsibility is to monitor, maintain, support of all Network & Desktop equipment. The selected candidate will be tasked to provide support to all IT users, manage, monitor, and maintain all the wired/wireless network devices, firewalls and desktop and laptop computers based on the Entertainer\xe2\x80\x99s best practice guideline.

• Monitor, configure, and maintain Cisco switches for VLAN, routing, and switching.
• Oversee Cisco Wireless Controllers and Access Points, ensuring optimal performance and security.
• Manage Fortinet Firewalls, including configuration and maintenance of IPSec Client VPNs and Site to Site VPNs.
• Maintain endpoint security systems, including EDR antivirus and monitoring agents.
• Handle Avaya IP Office 500 for VoIP Trunks using SIP and client management.
• Administer Windows Active Directory Forest, ensuring system integrity and security.
• Provide comprehensive hardware and software support for all desktop and laptop users.
• Enhance and monitor network security, conducting regular security reviews.
• Troubleshoot complex network system issues, identifying and resolving root causes.
• Support various operating systems including Windows, Linux, and Mac.
• Implement preventive measures to ensure network reliability, scalability, availability, and security.
• Conduct security assessments for all software deployments.
• Manage and maintain Office365, Windows Active Directory.
• Provide Support for mobile and tablet devices to end users.
• Investigate, recommend, and implement new technological enhancements to improve network functionality.
• Implement data and network security protocols using firewalls, UTM, IPS/IDS, ACS, and VPN technologies.
• Diagnose and repair hardware including laptops, desktop computers, printers, tablets, and mobile devices.
• Efficiently utilize a Support Ticketing System to manage and resolve issues.
• Set up, maintain, and monitor automated alerts.
• Maintain thorough documentation, including network diagrams and configuration records.

Qualifications and Education Requirements

• Bachelor\xe2\x80\x99s degree in computer science, Information Technology, or a related field.
• Comprehensive understanding of operating systems including Linux, Windows, and Mac OS.

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• Proven experience in network and desktop support, preferably in a similar role.
• Strong understanding of network infrastructure and hardware.
• Ability to think through problems and visualize solutions.
• Knowledge of various operating systems and platforms.
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Excellent verbal and written communication skills.
• Certifications in relevant fields (Cisco, Microsoft, CompTIA, etc.) are a plus.

Desired Skills, Knowledge and Expertise:

• Proficiency in network administration and security, evidenced by certifications such as CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional), and Microsoft Certifications for Windows Servers.
• Skilled in network routing, Access Control Lists (ACLs), and firewall security management.
• Basic familiarity with Cloud Security principles and practices
• Understanding of Network Attached Storage (NAS) systems and their integration into network environments.

Additional Qualifications:

• Possession of a Microsoft Certified System Administrator (MCSA) certification.
• Certifications in Cisco networking such as CCNA and CCNP are highly valued.

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