Mission:

The core objective of this role is to oversee and uphold the smooth execution of back office day-to-day activities across HR, Admin, Legal, Finance, Logistics, and After Sales Services. This involves deploying effective strategies, refining procedures, and maximizing efficiencies to elevate the company\'s overall performance, in line with Group Policies. The focus is on achieving operational excellence, sustaining exceptional customer service standards, and playing a pivotal role in the company\'s continued success and expansion, while remaining fully compliant.

Responsibilities:

Organization, Strategy, and Management

• Collaborate with the Managing Director of DME to develop a comprehensive five-year business plan and contribute to the annual budgeting process for DME, specifically focusing on Capital Expenditures (Capex).
• Develop and present strategic proposals for organizational adjustments within covered functions aimed at meeting business plan objectives.
• Oversee and manage day-to-day operations, ensuring efficiency, quality, and timely delivery of products/services.
• Develop and implement operational policies, procedures, and systems to optimize workflow and enhance overall productivity in all processes.
• Collaborate with cross-functional teams to streamline processes and improve overall business performance.
• Lead and supervise the team, providing guidance, coaching, and performance feedback.
• Monitor key performance indicators (KPIs) to assess operational effectiveness and implement improvements as needed.
• Foster a culture of continuous improvement and innovation within the operations department.

After Sales Service

• Establish and maintain strong relationships with customers to ensure satisfaction and loyalty.
• In close collaboration with AFS & Maintenance Division Manager, oversee the after-sales service function, addressing customer inquiries, concerns, and warranty claims.
• Develop and implement strategies to enhance after-sales support, including efficient issue resolution and customer communication.
• Collaborate with the sales and marketing teams to gather customer feedback and implement improvements.
• Monitor and analyze after-sales service metrics, striving for continuous improvement in customer satisfaction.

Finance

• Ensure continuous monitoring of actual costs and promptly report any discrepancies with standard costs to Directors.
• Generate the annual budget in alignment with the objectives and strategic business assumptions of Dextra Middle East organization.
• Produce monthly Financial and Statutory Statements for DME in accordance with relevant local regulations.
• Produce accurate and timely accounting reports.
• Collaborate and oversee the annual audit schedule in coordination with the Dextra Group Audit Department
• Manage accounts receivable and optimize cash flow by reducing payment delays.
• Optimize inventory Control and Working Capital Requirement in alignment with the directives set by the Board.

HR

• Implement and oversee a comprehensive individual evaluation procedure in alignment with Group Standards, including Performance Management System (PMS), Key Performance Indicators (KPIs), precise job descriptions, and one-on-one sessions.
• Ensure the proficiency and commitment of DME\'s workforce through:
• Formulating, executing, and evaluating the effectiveness of the DME Learning and Development plan.
• Supporting the implementation of Dextra Group Potential Guidelines while actively participating in their execution.
• Implement regular engagement surveys and ensure their follow-up.
• Execute annual recruitment plans efficiently, meeting tight deadlines and budgetary constraints while ensuring alignment with market standards and internal equity principles.

Qualifications:

• Bachelor\'s degree or higher in Business Management, Finance, or related field.
• Proven experience in operations management, with a focus on efficiency and process optimization.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills for effective collaboration across departments.
• Experiences overseeing HR & Finance operational.
• Experience in after-sales service management, with a customer-centric mindset.
• Analytical skills to assess operational metrics and implement data-driven improvements.
• Problem-solving abilities and adaptability in a dynamic business environment.
• Self-Driven, Energetic and could work well dynamic environment
• Excellent command in English and Arabic, both written and spoken.
• High proficiency in Microsoft Office Suite for documentation, reporting, and communication.
• Familiarity with SharePoint or other document management systems for maintaining project files and documentation.
• CRM software

Other skills:

• Standard and Actual Costs
• Strategic buying rates
• Quality Audits Mandatory certifications
• Inventory Targets and Working Capital
• DSO and Credit Control Limits
• Reporting
• Internal and external Audit reports
• Group policies and local laws compliance
• KPI\'s, Dashboards, reports, and indexes

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