Senior Manager Technical Operations
Abu Dhabi, United Arab Emirates
Job Description
Overview:
Looking for a talented profession to join our team. The successful resource will control and manage the technical processes and operational integrity of the IaaS (Infrastructure-as-a-Service) platform provided by the company and oversee and coordinate the activities of the Layer 2 IaaS engineering team whilst ensuring that IaaS services availability is within the defined SLA. Responsibilities:
Managerial Responsibilities:
- Strategic Planning
- Propose and communicate team’s and individual KPI’s for the L2 IaaS engineering team and ensure they are in line with department, business unit and G42 strategic goals.
- Provide input towards budget preparation for the section to the Senior Manager.
- Corporate Performance Management
- Oversee the performance of the L2 IaaS engineering team, provide direction and guidance to the employees on achieving team’s objectives.
- Proactively communicate the annual objectives and KPIs to employees.
- Engage with the Senior Manager to identify opportunities to improve the team’s performance.
- People Management
- Provide constructive feedback to direct reports and provide inputs to the department head on performance of employees.
- Provide inputs to the training and development needs of the section’s employees.
Functional Responsibilities:
- Maintain and manage cloud IaaS environment including software deployment and upgrades, system setup, administration, monitoring and configuration, disaster recovery and routine update of services.
- Define, test and roll out new IaaS features and services to improve customer success across the G42 Cloud platform.
- Identify infrastructure dependencies, such as, cloud capacity and platform services, integrations and data flows requirements, to plan and drive these dependencies at various stages of project.
- Manage report of infrastructure incidents and follow standard procedures for the escalation of unresolved issues (L2/L3) to the appropriate stakeholders.
- Monitor the change management, incident management and problem management processes, response time, quality, productivity and ticket handling within the team.
- Collaborate with information security and business operations team to identify and implement IaaS platform gaps.
- Apply analytical, research and problem-solving skills across various systems and situations, including those that may be unfamiliar, to address critical issues in line with G42’s code of ethics and policies and procedures.
- Work closely with solutions team, project managers to ensure that systems are production- ready.
Organizational Responsibilities:
- Governance
- Maintain awareness and adherence to the department/section’s policies and procedures.
- Ensure compliance of the team to the guidelines defined by division/department’s, such as, HR, legal, risk and quality assurance in addition to G42’s framework and DoA.
- Participate in the periodic audit of the established policies and procedures.
- Management Reporting
- Contribute to the development of periodic reports, as requested by the department head.
- Propose and recommend remedial activities to manage any quality or non-compliance issues that arise during the review of periodic reports.
- Technology Management
- Support in the process of identifying section’s technology-related needs that helps drive automation within the section and direct line of work.
- Professional Development
- Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work and inline with G42 values/behaviours.
- Participate in performance appraisals and reflect on the feedback and recommendations provided by the line manager for development.
Other Responsibilities:
- Comply with applicable laws, regulations, international standards and related G42 Policies and Procedures.
- Comply with G42 Acceptable Use Policy, attend mandatory information security, privacy, business continuity and HSE trainings.
- Report information security, HSE etc. incidents or suspect incidents through G42 established incident reporting channels.
- Maintain confidentiality of information and classify and handle information as per G42 Policies and Procedures.
- Master’s Degree in Computer Science Information Technology, Engineering or related field
- Minimum 6 years of experience in a technical support, engineering or operations environment with at least 2 years of experience in managing system engineering teams.
- Minimum 4 years of experience managing and participating in large-scale technical projects within core infrastructure including networking, storage, and computing.
- Solid understanding of cloud concepts and services (AWS,GCP,Azure) with focus on the IaaS domain
- Knowledge of implementation and support of various storage solutions and related technologies (SAN, Distributed Storage systems, Clustered FS, etc)
- Knowledge of implementation and support of private clouds(Openstack, VMWare)
- Knowledge of network and security technologies (TCP/IP stack, VPN, PKI, etc)
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Job Detail
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Job IdJD1427496
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned