Job Description

Senior Home Delivery | Retail | IKEA

What you will do

CUSTOMERS

• Provide a positive Home Delivery Service to all customers
• Develop and monitor the customer complaints system and various logs in regards to home delivery to ultimately improve overall service
• Raise the company's visibility of competitors through periodical monitoring of the local market

OPERATIONS

• Assisting the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
• Ensuring that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
• Preparing appropriate plans and schedules in order to meet Deliver and Assembly needs.
• Assisting the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
• Maintaining the KPI reports and preparing an action plan for those areas of concerns.
• Preparing the daily delivery and assembly schedule based on the previous day's sales and backlog.

FINANCIALS

• Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system.
• Ensuring HD cost Budget aligned with agreed yearly budget.

PEOPLE MANAGEMENT & DEVELOPMENT

• Motivating the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
• Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
• Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
• Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.