Job Description

Job Requisition ID: 147362

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Location: Festival CITY | DFC, Dubai

Overview of the role

Home Delivery Group Leader is responsible for the management, and administration of all tasks which comprises of Merchandise Pick Up, Home Delivery Desk, Back Office and Loading Bay that been assigned by the Home Delivery Manager. The prime function is to effectively organise and manage human, technical and commercial resources in order ensure achievement of customer satisfaction and company objectives with a strong customer orientation and a service orientated approach.

What you will do

CUSTOMERS

• Provide a positive Home Delivery Service to all customers
• Develop and monitor the customer complaints system and various logs in regards to home delivery to ultimately improve overall service
• Raise the company's visibility of competitors through periodical monitoring of the local market

OPERATIONS

• Assisting the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
• Ensuring that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
• Preparing appropriate plans and schedules in order to meet Deliver and Assembly needs.
• Assisting the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
• Maintaining the KPI reports and preparing an action plan for those areas of concerns.
• Preparing the daily delivery and assembly schedule based on the previous day's sales and backlog.

FINANCIALS

• Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system.
• Ensuring HD cost Budget aligned with agreed yearly budget.

PEOPLE MANAGEMENT & DEVELOPMENT

• Motivating the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
• Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
• Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
• Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.

Required skills to be successful

Job-Specific Skills:

• Analytical Skills
• Good Communication Skills
• Problem Solving Skills.
• Good Communication in English, preferable in Arabic

Behavioral Competencies :

• Customer Focussed
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork

What equips you for the role

• Must have a minimum of 2-4 years Home Delivery management experience, retail preferred
• Must have strong mediation and counselling skills, working with people of diverse cultures
• Must have strategic, analytical and tactical abilities
• Must have deep knowledge of local laws and regulations concerning the labour market
• Must have the ability to acquire and analyse local market demographics as well as economic and labour market conditions
• Must be highly organised & ensure there is smooth flow of stock to meet the delivery and assembly requirements
• Good knowledge of budgeting practices and good with analysing numbers
• Must be computer literate

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference...

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.