Job Description

Senior Home Delivery | Retail | IKEA

Overview of the role

Home Delivery Group Leader is responsible for the management, and administration of all tasks which comprises of Merchandise Pick Up, Home Delivery Desk, Back Office and Loading Bay that been assigned by the Home Delivery Manager. The prime function is to effectively organise and manage human, technical and commercial resources in order ensure achievement of customer satisfaction and company objectives with a strong customer orientation and a service orientated approach.

What you will do

CUSTOMERS

• Provide a positive Home Delivery Service to all customers
• Develop and monitor the customer complaints system and various logs in regards to home delivery to ultimately improve overall service
• Raise the company's visibility of competitors through periodical monitoring of the local market

OPERATIONS

• Assisting the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
• Ensuring that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
• Preparing appropriate plans and schedules in order to meet Deliver and Assembly needs.
• Assisting the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
• Maintaining the KPI reports and preparing an action plan for those areas of concerns.
• Preparing the daily delivery and assembly schedule based on the previous day's sales and backlog.

FINANCIALS

• Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system.
• Ensuring HD cost Budget aligned with agreed yearly budget.

PEOPLE MANAGEMENT & DEVELOPMENT

• Motivating the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
• Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
• Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
• Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.