: * Advise potential investors on their business set-up process from receiving an inquiry to submission of application until they receive their lease and license.

• Act as the central consultancy point to existing investors interested in expansion of their businesses in NIP.
• Establish communications with key internal and external parties for the purpose of obtaining the approvals required to proceed with the application processing.
• Maintain an understanding of relevant EZW products, services, processes and procedures so that clients can be provided with the information that they require in a timely and accurate manner.
• Process all applications and requests in an efficient and prompt manner and follow thru with relevant parties until lease and license is issued.
• Communicate and follow up with customers on various pending issues such as signatures, documents etc. to ensure efficient processing of all administrative processes.
• Perform other work associated duties as assigned by direct line manager.
• Maintain strong relationships with relevant departments within the organization to ensure the investor\'s smooth and seamless transition which contributes to the overall experience and satisfaction. (Example: Facility Management, End of Lease, Licensing Services\xe2\x80\xa6etc.)
• Maintain high-level coordination with relevant third parties who play integral roles in the approvals and clearances required for the progress of the application. (Example: EHS, CID\xe2\x80\xa6etc.)
• Participate in the events that promotes the Parks and Zones business.
• Perform planned visitations coverage of all assigned NIP clients
• Receives, reviews and coordinates customer\'s request / inquiry to the concerned department in order to process and resolve the customer\'s requested requirements.
• Reviews the case of bounced cheques as provided by Finance and engage communication in order to resolve the payment issues and ensure that payment commitment are attained from customers. For non-resolution feedback is provided to Finance in order to escalate the case to legal.
• Reviews the case of customers\' outstanding payments as provided by Finance and engage communication in order to resolve the payment issues and ensure that payment commitment are attained from customers. For non-resolution feedback is provided to Finance in order to escalate the case to legal.
• Reviews the case of customers\' non-renewal of lease and license as provided by Lease and License section and engage communication in order to notify their status and ensure that customers renews the lease and license. For non-resolution feedback is provided to Lease and License section in order to escalate the case to legal.
• Receives and reviews the customers\' request for downsizing their facilities and engage dialogue with customer to negotiate in retaining the current facility status and ultimately attain a win-win situation for the Customer and organization.
• Monitors and follows up with the concerned customers in order remind and for the timely resolution of their pending issues.
• Follows up with the concerned department on customer\'s requirements in order timely resolve the customer\'s requested requirements.
• Meets customers and discuss on notice of termination and in order to negotiate in retaining the Customer and provide them with alternative and attractive solution. If not resolved proceed with the termination procedures to be communicated to Lease and License section.
• Receives, reviews and coordinates customers complain to the concerned department in order to process and resolve the customer\'s requested requirements.
• Maintains/updates customer data regarding cases and ensure timely and accurate information are processed.
• Generates reports and submit to team leader in order to update their activities progress and accomplishment.

P&O Ferries