Job Description

Senior Customer Service Representative

Location: Dubai

Employment Type: Full-time

Experience Level: Senior

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About Us:

We are currently the Largest Doctor on call provider in UAE and by far the Largest Private Ambulance Service Provider in Dubai; Our Victors team is 300+ staffs with high qualifications in medical service including licensed Doctors, Nurses and Paramedics.

Due to our expansion, we are looking for the qualified candidates for the position of a Senior Customer Service; Arabic & European Languages is an advantage.

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Key Responsibilities:

Answer inbound calls Schedule and coordinate patient appointments Provide information about services, eligibility, and care plans Maintain accurate records and documentation in our CRM system Handle service-related concerns and resolve issues promptly and professionally Collaborate with doctors, nursing staff and field personnel Follow up with clients to ensure satisfaction and care continuity
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Qualifications:

Previous experience in customer service with at least 4 years, preferably in healthcare industry Excellent communication and interpersonal skills Proficient in Microsoft Office and CRM systems Ability to multitask and stay organized under pressure Empathy, patience, and professionalism when dealing with sensitive situations College degree; healthcare training is a plus
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Qualified candidates may submit their updated CV to

hr@vipdoctor247.com

Job Type: Full-time