Job Description

ALTEN MAROC filiale du leader mondial de l'Ingénierie et du Conseil en Technologies (ICT), avec 46 000 collaborateurs au monde dont plus de 1100 au Maroc répartis sur deux Centres d'Excellence à Fès et Rabat, nous accompagnons nos clients en offrant des solutions d'ingénierie agiles et novatrices pour les grands donneurs d'ordre mondiaux dans les secteurs de l'automobile, l'aéronautique, les réseaux & télécoms, Software & Outils. Rejoindre ALTEN MAROC c'est bénéficier : Des parcours professionnels diversifiés avec des opportunités de carrière, une mobilité interne, sectorielle, géographique et métiers. Des formations certifiantes et diplômantes. Des événements réguliers pour combiner bien être et performance. Mission: Overall responsibility for L2 technical support (Incident, Problem, Critical Changes) Driving Change management, approvals, monitoring of effective change execution Acts as single point of Technical contact during Technical Escalation Management Able to Perform Audits on Customer and recommend the Best Practices. Experience in documenting / reviewing SOPs, upgrade drafts, and change reports. Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets. Understanding customer requirement and conducting POC \ Demos for new customers and solutions. Experience in Risk Analysis, Mitigation, Migration and Transformation. Mentoring & training to team competency enhancement Support Business Based on Organisation requirement. Practice of the English language and management of the customer relationship in an international context (written and oral English essential). Profil recherché: Candidate must have proficiency and total hands on experience (between 3 and 5 yrs.) Certification will be added advantage. Good knowledge in: Active Directory - Groups Object Management - GPOs - Azure Active Directory/ AD FS / AZ AD Connect / Azure MFA / Office 365 / Exchange Server/ SharePoint / MS Teams / Knowledge on Hybrid Environment (Exchange - Office 365) and PowerShell Basic/Intermediate network knowledge Intermediate security best practices knowledge