Senior Consultant Incident Management Dubai/ Sharjah, Uae

Sharjah, United Arab Emirates

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Role \xe2\x80\x93 Senior Consultant
Technology - Incident Management
Location \xe2\x80\x93 Dubai/ Sharjah, UAE

Key responsibilities:

Day to Day BAU task of managing Incident and Service request in Windows, VMware and system related issues
Monitor system health on periodically
Ensure all tickets are closed with in agreed SLA
Maintaining and facilitating the process for infrastructure lifecycle management
Define and champion the use of the infrastructure standards, procedures and best practice within the team
Work closely with Architects to align the infrastructure strategy with the enterprise architecture (all technology domains) and business strategy
Ensure the infrastructure team fully understands, follows and champions the technology standards and patterns as defined by infrastructure architecture Lead the analysis of the current Infrastructure environment to detect critical deficiencies and recommend solutions for improvement
Monitor and ensures compliance to Group Technology standards for quality and security
Coordinate and ensure consistency in process and content across infrastructure architecture
Participate in relevant solution design review activities to ensure alignment to infrastructure architecture, infrastructure strategies and architecture principles
Support Infrastructure and Solution Architects and technical teams in identifying and assessing options
Provide technical leadership and escalation support for the resolution of defects, incidents and problems during the testing, implementation and transition phases of the programs and projects

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