Senior Consultant Incident Management Dubai/ Sharjah, Uae
Sharjah, United Arab Emirates
Job Description
Role - Senior Consultant
Technology - Incident Management
Location - Dubai/ Sharjah, UAE
Key responsibilities:
- Day to Day BAU task of managing Incident and Service request in Windows, VMware and system related issues
- Monitor system health on periodically
- Ensure all tickets are closed with in agreed SLA
- Maintaining and facilitating the process for infrastructure lifecycle management
- Define and champion the use of the infrastructure standards, procedures and best practice within the team
- Work closely with Architects to align the infrastructure strategy with the enterprise architecture (all technology domains) and business strategy
- Ensure the infrastructure team fully understands, follows and champions the technology standards and patterns as defined by infrastructure architecture Lead the analysis of the current Infrastructure environment to detect critical deficiencies and recommend solutions for improvement
- Monitor and ensures compliance to Group Technology standards for quality and security
- Coordinate and ensure consistency in process and content across infrastructure architecture
- Participate in relevant solution design review activities to ensure alignment to infrastructure architecture, infrastructure strategies and architecture principles
- Support Infrastructure and Solution Architects and technical teams in identifying and assessing options
- Provide technical leadership and escalation support for the resolution of defects, incidents and problems during the testing, implementation and transition phases of the programs and projects
2015ASRCON Senior Consultant
Interest Group
Infosys Limited
Role
Consultant
Company
ITL UAE
Skillset
Process|IT User Management|Incident and Request Management
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Job Detail
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Job IdJD1600895
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned