Job Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
This position works a central function to carry out daily operational tasks related to, Stock management, Store opening/Closure, Store physical inventory count, store reporting, Ariba Process/POs and acts as liaises between stores and the regional office for all maintenance, IT approval or troubleshooting. The Position is also responsible to ensure weekly updates from the business are communicated to the stores through the action news.
This Job Bring processes & activities together to facilitate easy execution of tasks and quick decision making. Standardise procedures and methods to enhance productivity and efficiency.
Supervisory - The senior executive is also responsible to ensure jobs are completed in line with policies and procedures of the stores. Routine check must be conducted, and corrective action taken where required. Ensures accurate reporting, communication is executed. This role will also support the central operations manager to deliver projects across the region, daily routine and tasks to deliver a seamless store experience.
What you will do: -
Description of Accountability:
Customer Service & Communication

• Develop and maintain a healthy relationship with all internal and external stakeholders. Maintain excellent communication to ensure operation runs smoothly and efficiently.
• Ensures Business communications is maintained and broadcasted on time.
• Drives the agreed actions for improvement from the daily, weekly and monthly business communications.
• Creation and Preparation of daily, Weekly, monthly reports and correspondence for prompt submission
• Work in coordination with Buying and Logistics to ensure accurate stock maintenance.
• Respond in a timely manner to all customer and store queries generated via email, support office, audit queries, contact centre or other platforms that require operational input.
• Ensure that all customer & Corporate orders and stock consolidations are actioned on time
• Support digital team for processing Food App orders
• Ensure carry bags inventory is monitored and ordered based on business requirement
• Ensure staff uniforms are ordered for all the regions
• Payments - responsible to make sure all store vendor payments are done on time in line with local regulation
• Work in coordination with Facility Manager/Vendor to ensure that annual maintenance contract are in place and all Maintenance work are carried as per agreed timeline
• Store visit to ensure stores adhere to SOPs.

Cost

• Strategic and tactical level operations planning for stores through promotional analysis, business KPI tracking and analysis (ATV, IPC, Conversion footfall etc.
• Bi Annual review on assets that are not being utilized by store and ensures reclassification is done and return assets to IT
• Facilitates store related asset creation, asset write-off and asset transfer.
• Construct, implement, monitor and control the budget and operational costs of all store.
• Support the delivery of the shrinkage action plan within the stores
• Ensure Store consumables & Maintenance are monitored as per the operating budget plan and ensuring the costs are utilized to achieve the highest cost-benefit outcome.

ERP, Standards and Supervision

• Effectively manage SAP transactions in all day to day activities to maintain system integrity and exceed store service level expectations.
• Ariba- Raise all store requests through Ariba portal acting as a single point of contact for all stores.
• Retail Pro - Ensure retail pro records are up -to -date in coordination with EIT (Till receipts, Arabic description, promotions etc)
• Tableau - build and deliver automated reports as per business requirement.
• Database update for all online devices in the store such as SATO printer, Pathfinder gun, touch menu and Zebra devices.
• Enforce procedures to maintain stocks and systems accuracy and profit protection across all countries.
• Ensure consistent standards are maintained across all stores through 1 filing system
• Creates a clear plan for themselves and delivers short to medium term business priorities. Energizes self to act with pace to deliver high standards on time.
• Takes decisions based on a well thought out analysis of complex information and risks.
• Actively aligns self and others to the business plan and priorities.
• Consistently probes internal and external customer information.
• Takes opportunities to improve performance having evaluated the financial impact.
• Managing KSA cafe consumables and LPO creation in SAP.
• Facilitate Vendor creation and extension

Business Growth

• Support IT Integration & development
• New development store projects with corporate and principal provided resources. Ensuring compliance and brand requirements.
• Work on new initiatives of the business to drive efficiency and productivity in stores
• Provide trainings to store team for new system implementation, projects, and new processes