Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Senior Business Analyst - Acquiring

Work as part of the Client Services team and be the primary contact person for clients to work on technical and functional matters that come up as a form of daily queries. Work with multiple internal and Vendor teams like support, product, development etc on client needs to help drive new solutions, software tools, problem resolution, and upsell opportunities. Document best practices for client-specific needs.

A successful person will display high levels of Business Acumen, relationship building and consultative-selling skills. They will possess the technical capability to handle incoming inquiries and provide guidance to clients. Shows an understanding of card payments primarily acquiring transaction flows along with SME level expertise on IPG / Omnipay / B24 platforms.

Experienced in serving banking customers on payment platforms and is able to interact with varying client departments IT/PMO/Operations/finance/Business. Acts as the first point of contact for service issues on multi-client processing platform with 24*7 availability (when required).

Job Responsibilities

Assures client satisfaction by maintaining overall relationship with clients

Handle client escalations

Identifies, analyses, researches, and resolves inquiries on all aspects of the business

Ensures complete and prompt resolution for moderate to complex inquiries from clients directly and other areas within Fiserv.

Effectively interact and communicate with various cross functional departments.

Provide consultation to clients on Fiserv products and provide technical, functional, and operational support thus acting as a single point of contact for acquiring and issuing business.

Conduct client visits

Advice business partners on available go to market solutions and work with them to draft business requirements for new business development (pre-sales support)

Analyse business needs to suggest clients on new features and system enhancements and advise on the impacts.

Partner with external business stakeholders on defining problem statements and work with internal teams to provide practical and well-rounded solutions.

Conduct impact analysis of scheme compliance and other industry standards (PSD2/PCI etc.) around card payments.

KPI reporting

Handle and troubleshoot critical incidents, interface with development, operations, and support teams and engage with senior management for escalation purposes both internally and externally on client side

Create and maintain accurate and up to date Client profiles to include contract information, communication logs, and product matrix

Analyse and monitor the Client\xe2\x80\x99s processing to identify and implement solutions that create operational efficiency and/or cost savings.

Act as consultant- expected to understand client system parameters and configuration settings.

Attend on-going trainings.

Candidate Requirements (Must Have)

Previous payments/cards industry experience in a client-facing role

Successful technical support and relationship management experience

High degree of proficiency in MS Office (Word, PowerPoint, Excel)

Ability to work in a virtual environment while travelling; i.e. solid time management, organization, negotiation and influence skills

Proven analytical and decision-making abilities

Able to proactively identify business opportunities and persuasively influence both internal and external constituents

Superior teamwork, interpersonal and communication skills

Developed information seeking skills and ability to communicate for results

Advanced negotiation, influencing and collaboration skills

Understand new trends & metrics in cards/payment industry.

Demonstrated strong leadership capabilities and interpersonal skills

Executive-level written and verbal communication, and customer interaction skills

Ability to translate technical communications into client facing material

Strong organization skills including resolution management and follow up. Ability to manage complex incidents with minimal supervision

Candidate Requirements (Desirable)

Knowledge of Fiserv\xe2\x80\x99s acquiring products, platforms, systems, and operational areas a plus.

IPG payment platform and merchant integration using APIs

e-commerce transactions processing from merchant/acquiring side

IPG / Omnipay / B24 technical / functional knowledge

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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