Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Senior Business Analyst

Job Purpose

Senior Business Analyst / Solution Lead

What does a great Senior Business Analyst / Solution Lead do?

• We are looking for a person to join Business Solutions team as a Client Dedicated Business Analyst.
• We are looking for someone with attention to detail, a sense of ownership, good interpersonal skills and excellent communication & documentation skills.
• You will work closely with our clients defining and refining the business needs into actionable user stories and requirement documents.
• You will be instrumental in requirement analysis, identifying client\xe2\x80\x99s business needs and formulate it as per Fiserv application environment.
• You will be working directly for the Fiserv Middle East Delivery team, you will serve a liaison between Client team and all Fiserv internal workstreams.
• Your work will increase efficiency in the development process and reduce exceptions.

Key Responsibilities

• Serves as the conduit between clients and internal delivery organization (development, testing and program / project management teams).
• Be the liaison between the business units, technology teams and support teams during pre-project and project phases.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Conduct / lead / attend requirements gathering workshops with internal and external stakeholders.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Translates business needs into functional and non-functional requirements for the IT organization and manage changes to such requirements.
• Proactively communicate and collaborate with client and internal customers to analyze information needs and functional requirements and deliver artifacts as needed.
• Perform fit/gap analysis, create business requirements documents, requirement traceability matrix, and system specification documents as necessary according to standard templates and get them reviewed & approved by the relevant stakeholders.
• Collaborate with design team and subject matter experts to ensure the solution meets the business objectives.
• Conduct workshops to finalize system configuration and configure system in both test & production environments.
• Provide consultancy on test scenarios (to both internal & client testing units) that may be required to validate developments or release impact.
• Investigating, triaging and helping to resolve issues during the testing phases of the project / program.
• Provide general consultancy on current functionalities across FirstVision Solution and support walk through of release notes
• Performs additional job duties as required.

Basic Qualifications For Consideration

• A Bachelor\xe2\x80\x99s degree in a computer or engineering discipline.
• Extensive SME Functional & Technical knowledge of Credit and Debit Issuing, Acquiring Solutions on card platforms.
• Solid knowledge of Payments and cards industry. Expertise in First Vision / Vision PLUS processing platform.
• Comfortable in working directly with the clients in customer-facing role
• Experience in relationship and Stakeholder management
• A solid understanding of card scheme functions.
• Strong ability to transform / extract required details from high level business requests.
• Knowledge of SDLC (Waterfall) is necessary & knowledge of Agile development methodologies is a plus.
• Ability to work independently and manage workload to meet the required time frames or escalate capacity constraints accordingly.

Preferred Experience & Skills:

• Experience in IT, Solution design, multi technology environment, and application integration projects.
• Experience in payment card industry
• Experience as Business Analyst in client facing roles.
• Experienced in Solution space on working with payment card schemes and other 3rd parties (Credit Bureau, Embossing Bureau, CRM, Core Banking, Mobile Banking, Internet Banking)
• Extensive work experience of Issuing and Acquiring product life cycles.
• Leadership experience of Issuing and Acquiring projects is a plus
• Experience of conversion / migration and setting up a new client on FirstVision / VisionPLUS
• Detailed knowledge of FirstVision functionality and Fiserv\xe2\x80\x99s surround products
• Knowledge of any other card processing platforms other than FirstVision / VisionPLUS would be a plus.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

Fiserv